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Refund Policy

This Refund Policy explains when customers of Use Your AI may request a refund for purchases made for access to the Use Your AI software platform.

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What is included?

This policy applies to software subscriptions and related software access purchases made for Use Your AI.

General refund rule

Unless required by applicable law, purchases are generally non-refundable once access to the software platform has been provisioned or the subscription term has started.

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When customers may contact support

Customers may contact Use Your AI to request a refund review if they believe they were charged incorrectly, were billed more than once for the same order, or experienced a verified technical issue that prevented access to the software platform.

How to request a refund

Refund requests can be submitted by contacting Use Your AI through its contact page with the purchaser’s name, email address, order details, and a short explanation of the issue.

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Review process

Refund requests are reviewed on a case-by-case basis and may take into account the purchase date, billing status, duplicate charges, access status, technical issues, and any legal rights that apply to the customer.

Approved refunds

If a refund is approved, the amount is typically returned to the original payment method used for the order. Processing times may vary depending on the payment provider or card issuer.

Statutory rights

Nothing in this Refund Policy limits any non-waivable rights a customer may have under applicable consumer protection laws.

Contact

For questions about this Refund Policy or to request assistance, customers can contact Use Your AI via the contact page.